Refund policy
Return And Refund Policy
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At Nafas, we are committed to providing you with high-quality products and exceptional customer service. We want you to be completely satisfied with your purchase, and we offer a 7-day return policy to ensure your happiness depending on the reason of your problem, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us through this form: Contact us
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@nafasoralhealth.com.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us through this form: Contact us
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@nafasoralhealth.com.
Damages and issues
We take great care in packaging our products to prevent damage during shipping. We consider an item damaged if it has a defect or if the product is physically broken. Damaged packaging that occurred during shipping such as dented boxes, etc. with a product in good condition is not considered damage.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We do not refund, replace, nor accept returns for items damaged through normal use, wear and tear, or misuse.Â
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We do not refund, replace, nor accept returns for items damaged through normal use, wear and tear, or misuse.Â
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items).
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items).
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.Â
If more than 10 business days have passed since we’ve approved your return, please contact us at info@nafasoralhealth.com.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.Â
If more than 10 business days have passed since we’ve approved your return, please contact us at info@nafasoralhealth.com.
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Product Concerns
We take product safety seriously and encourage our customers to use our products safely and responsibly. Please follow the Nafas manual provided with your product. If you still have questions after that or have lost your manual, email us at info@nafasoralhealth.com with the subject "Product help" so we can send you the user manual and help you out. Failure to do so may result in damage or injury, for which we cannot be held responsible, and any resulting refunds or replacements will be at our discretion. If you experience any discomfort while using our products, please discontinue use immediately and contact us at info@nafasoralhealth.com. We will assist you with any concerns or questions you may have.
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